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Our dialogue with the stakeholders based on transparency and openness depends on specificity of their expectations and defined requirements.

Groups of stakeholders

Stakeholders

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The principles of a business strategy and the analysis of areas of direct and indirect influence of our activity on the environment enabled to distinguish 7 groups of stakeholders with whom we maintain a dialogue, taking into account their opinions and needs. The form of the dialogue with individual groups of stakeholders depends on the specificity of social environments they represent, and on their expectations towards our activity. The dialogue is used as an integral tool of building the strategy of sustainable development in the Company.

Groups of stakeholders

The determinant of modern and responsible business consists in the awareness of the role of a proper dialogue with the stakeholders.

This dialog is based on key social and environmental challenges that are important for the implementation of our strategy. Existing and proven channels of communication with stakeholders are constantly being supplemented with new tools and ways of effective dialog. We are aware of the expectations of individual environments associated with our company. These expectations, combined with trends in the surfactant market, not only show us the directions of strategy modeling in a way that suits the needs of the market but also allow us to take further steps towards achieving a balance between profitability and a sustainable approach to business. The knowledge and experience gained allows us to systematize the expectations and needs defined by our stakeholders. This also affects our mutual relations and translates into continuous improvement in terms of competence and implementation of new tools for communication with the environment.

Alicja Nowak

Investor Relations Specialist at PCC ROKITA SA

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Employees

Customers

Suppliers

Shareholders and investors

Institutions of state administration

Local society

Employees

We take long-term actions connected with the expectations of our employees concerning satisfaction with the work performed and the opportunity of constant development. Our dialogue with the employees is conducted on the basis of:

  • Meetings of the management with Managers
  • Meetings of the management with heads of production departments
  • Information bulletin entitled PCC Chem News
  • Intranet
  • Printed materials (leaflets, catalogues, brochures)
  • Communication with the Spokesmen of Ethics
  • Thematic e-mail boxes
  • Forum of employees of PCC Group
  • Employee and competence voluntary services
  • Social media

Customers

The full satisfaction of our clients is one of the most important business goals, which we achieve in particular through our transparent and reliable dialogue and long-term cooperation. We conduct our dialogue with clients based on:

  • website www.pcc-exol.eu and the PCC Group Product Portal
  • direct contact with employees of Purchasing Departments of our clients and senior managers
  • telephone customer service
  • information exchange platforms: SEDEX, ECOVADIS, CDP, SurveyMonkey
  • dedicated e-mail box
  • information materials and publications
  • customer satisfaction surveys
  • social media
  • conferences, fairs, industry events
  • PCC Chem News newsletter
  • second-party audits
  • media: radio, television, trade press, internet media

Suppliers

Partner cooperation with suppliers allows for cooperation in the implementation of good practices and responsible actions in the supply chain, thus affecting the increase in efficiency in mutual cooperation. Our dialogue is based on:

  • meeting with employees of the Purchasing Department
  • pcc-exol.eu website
  • shopping platform, shopping.pcc.pl
  • platform for the purchase of transport services pcc.logintegra.com
  • defined General Terms and Conditions of Purchase
  • dedicated email boxes
  • information materials and publications
  • Ethical Code of Suppliers
  • assessment and classification of suppliers
  • conferences, fairs, industry events
  • PCC Chem News newsletter
  • electronic documentation
  • social media

Shareholders and investors

We adapt our activities to market expectations, building long-lasting business relationships that over time lead to a real increase in the company’s value. Our dialogue is based on:

  • publication of current periods of the Company’s reports
  • pcc-exol.eu website
  • portal online pccinwestor.pl and a dedicated newsletter
  • information materials and publications
  • conferences, fairs, industry events
  • PCC Chem News newsletter
  • social media
  • mass media: radio, television, industry press, internet media
  • organization of Investor’s Day, Open Days of PCC and other dedicated events.

Institutions of state administration

We conduct a transparent dialogue with all interested institutions of state administration, maintaining legal credibility. Our dialogue is based on:

  • meetings with management or individual employees
  • pcc-exol.eu website
  • mail and electronic correspondence
  • audits, inspections, controls
  • systematic reporting

Local society

Based on long-term relationships, we maintain a stable and transparent dialogue with the local community. Our dialogue is based on:

  • organization of Open Days of the PCC Group
  • organization of job fairs and career offices
  • systematic reporting
  • meetings, trainings, conferences
  • social media
  • mass media: radio, television, industry press
  • thematic mailboxes
  • information materials, brochures, folders
  • helpline
  • published Company’s Register of Conduct
  • PCC Chem News information bulletin
  • pcc-exol.eu
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